Designing a Workflow is Not as Easy as It Seems | Tiffany Zink
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Designing a Workflow is Not as Easy as It Seems

The biggest thing that is sticking with me overall, is this week’s assignment and how I initially underestimated executing this process. For some reason, I could not simplify the workflow or figure out the best way to execute the design on paper. I underestimated this execution because generally, mapping, categorization, and organizing information is my strength, but for some reason, this workflow design process and approach to execution had me in an uncomfortable environment.

In addition to underestimating the process, I understand the real estate domain. A few years ago, I was a real estate assistant/designer for one of the most well-known in Louisville. I have dealt with many closings for sellers and buyers. I also bought a house in 2015, so I have the perspective of the title chain from the buyers’ side of the spectrum. Title inspector user groups and real estate agent user groups are similar in demographic and behavior, so I thought I had this assignment no problem.

I performed thorough research on the user group, full title chain process, databases available, cultural and societal constraints, and workflow design examples. Even with thorough research, I still could not grasp designing the workflow for this week’s assignment. I’m not even sure what I don’t understand to even ask questions for clarification. Because of this, I could not grasp how to explain and defend the workflow design in the way I would have liked.

I know that the workflow process is very important for designing good conceptual models (Norman, 2013). That is why I hope that I will be able to practice this again, more in depth, so that I can fully grasp how to design a simplified, but successful workflow.

Sources:

Norman, D.A. (2013). The design of everyday things: Revised and expanded edition. New York: Basic Books.

Image Example Source: Aaron Brako, Interaction and User Interface Designer: Recall project, Example of Workflow: http://www.aaronbrako.com/recall

Also, thank you for the feedback on prior assignments. I agree with everything you have said thus far, and have been trying to apply it to further assignments and tasks I’ve been assigned at my new job.

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